![]() Hi bstahl, thanks for the information you provided. It should be a remote you use for nothing else. In this case the old TiVo remote but theoretically it could be almost any remote that has these functions - except don’t use your tv’s remote for this because then it will trigger the internal tv speakers and display probably unwanted on-screen graphics. ![]() “learn”) both the ATV remote AND the Sonos to accept commands to a separate remote in order to gain Mute capability. I changed it to Off, then Auto, and then returned to my custom one called TiVo via IR), and then it worked! Including Mute, yay! Will have to see if it remains working, but for now it seems all is good again. What I did was to go back into the settings (Settings > Remotes and Devices > Volume Control) and change the setting there even though it was already on the one I wanted (one I had previously learned from an old TiVo remote for volume up/down + mute). After it installed the update and rebooted, the remote still did not work from the ATV remote with the Sonos Playbase. I told it to update (to version 15.6 from 15.5.1). I checked for software update on my ATV (Settings > System > Software Updates > Update Software) and there was one available but uninstalled. No dice (however maybe this step was necessary in combination with what I did after). I first tried resetting the remote by holding down TV and Volume Down buttons for 5 seconds. Update: I got this to work again and I think this might have been an Apple software/firmware update that messed it up. There is clear line of sight to the Sonos, nothing blocked, no weird light glaring on it or anything (it’s a fairly darkened “theater-like” environment). Some software update seems a likely culprit, whether it’s Sonos or Apple remains to be seen. Note, nothing changed in my setup, either the room or the components between when it worked and when it stopped working. Problem is I tried every setting I could find in the ATV settings for volume control and none of them seems to matter, the Sonos just can recognize any button press on that remote. But the Sonos is either now not recognizing signals from the ATV remote, or the ATV remote is not transmitting IR at all. Both the Sonos Playbase and the Apple TV were able to learn this remote for multiple functions. I set up a new remote using a really old (circa 2000) TiVo remote, and it worked fine. The ATV remote (again, the newer aluminum one) was controlling volume of the Sonos system, without going through the television, so I know it’s capable of transmitting IR and I know Sonos is capable of recognizing its signals (although I never got he mute button to work before, but volume up/down did). But this was working fine right up to last evening, then it just stopped. I’m going to look into this because when trying to learn a new remote through the Sonos app, it does not even seem to respond at all to any button press on the ATV remote. Now almost exactly 9 hours later, my battery is already at 73%.In the past, there have been updates to the TV set’s OS (not sure I remember which manufacturer) that reset the remote from being IR back to whichever ‘smart’ connection they used, completely without telling the user, so it is definitely something I’d be checking. I unplugged the remote at 1:30 am this morning and it was at 100%. ![]() I charged it fully again, and this time would pay attention to how long it would take to drain. I thought maybe it wasn’t fully plugged in or something so I decided to do an experiment. ![]() The next morning (yesterday as of writing), it appeared to be charged as expected but by the evening, I was surprised to see another low battery notification. ![]() It died by the end of the night, which made sense to me, so I plugged it in overnight expecting it to be 100% by the morning. I was streaming though at the time and the outlet was far away so it didn’t stay plugged in too long, just what I figured would be enough juice to get me through the evening. Last week was the first time I needed to charge the remote, so I plugged it in. I purchased my current Apple TV 4K and this particular remote in July 2022. ![]()
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